Refund Policy

Exchange and Warranty

Our first priority is your 100% satisfaction with any MotoTech Gear purchase. However if you are not satisfied with your purchase due to any of the following reasons, you can return the product to the following address:

MOTOTECH
Outdoor Travel & Sports Gear Pvt. Ltd.

D-5, Unit # 131, Bhumi World Industrial Park,
Village Pimplas, Bhiwandi 421302
Thane, Maharashtra, India
Phone: +91 - 8080 290 520

Not 100% Satisfied with the Purchase / Wish to Return the Order

If you are not 100% satisfied with your purchase OR simply wish to exchange or return the order, due to any reason whatsoever, that you placed on https://mototechgear.com/ , then kindly send us an email on care@mototechgear.com within 4 days from when you receive the product/s with the proof of purchase and we will Exchange the item in question or provide a Refund, after deducting a CANCELLATION FEE, which is calculated as Shipping Cost (At Actuals) + Administration Fee (5% of the Total Order Value), as applicable, depending on MotoTech Gear's consent. Also you must note, under that circumstance, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. The refund will be initiated once we receive the product. We will provide your refund using the same method of payment that you used to purchase the item. It is to be noted that https://mototechgear.com/ has discretionary right to accept or reject the return. The same will be documented in an email and communicated to you within 7 days of your request to return the product.

PLEASE NOTE - Exceptions / Rules:
All products bought at a Discount, Annual Sale, Flash Sale and / or at a price below the MRP, will not be eligible for return OR for warranty claim.

Incorrect Size

Exchange of product due to incorrect size has to be returned to us within 7 days from the day you receive the product/s, with the proof of purchase and the product. If the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition, we would be more than happy to help the customer with an appropriate size in the same product, provided the size required by the customer is available in stock.

PLEASE NOTE - Exceptions / Rules:
  • Replacement for products is subject to inspection and checking by the MOTOTECH team.
  • Damages due to neglect, improper usage or application will not be eligible for Exchange or Returns.
  • Return of products will be accepted only if the products are returned within 7 days from the date of purchase in an unused, unwashed, undamaged and saleable condition with the tags intact and in their original packaging.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Shipping

Shipping of products during the return process is the responsibility of the customer. It is advised to use a shipping agent who will preserve the product as is handed over to them, until it reaches our doorstep and accepted by a representative of https://mototechgear.com/ . We will not be able to entertain returns if they are damaged or returned in an unsaleable state due to any action or inaction by the shipping agent. The costs incurred in shipping the product to https://mototechgear.com/ will be borne by the customer, except in the following cases:

  • The product shipped to you is defective as accepted by the terms of returning defective products above.
  • We have sent an incorrect product. We give immense attention to detail and quality, but we are human too!
https://mototechgear.com/ will ship the replacement product back to the customer without any charge, only once. After shipping the replacement once, every subsequent shipment will be charged at actuals.

PLEASE NOTE Exceptions / Rules:
  • Refund/ replacement for goods/ merchandise is subject to inspection and testing by MOTOTECH team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Similarly, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at care@mototechgear.com

Similarly, you can always contact us for any return question at care@mototechgear.com

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at care@mototechgear.com